Complaints

I sent in my first complaint to a company yesterday. I’m not one to send in complaints, but I was frustrated enough with the runaround I got that when they sent me the “how did we do?” questionnaire link, I was ready to tell them.

But it got me thinking – I get those types of requests for feedbacks in my email all the time and I have never filled one out until now. It was only when I was good and PO’d that I took the time to fill one out. There’s plenty of services and products that have gone just fine- not amazing enough to stand out, but definitely not bad.

That got me thinking about our rides. How often do we notice when things don’t go the way we want? Probably every one of us could say we notice everything that goes wrong. How often do we notice when things are amazing? Probably most of us again would at least notice some of the time when things are going wonderfully.

But what about when things are good, not amazing, but definitely not bad? That will likely be the majority of the ride. We notice when the horse walks away from the block, but what about when the steady eddy stands quietly at the block daily? Do we notice the good behavior that we’ve come to rely on, or do we only notice when it doesn’t happen?

Do we appreciate the normal, functional, small things that make our rides pleasant? It’s true we should always strive for improvement. But without noticing what your horse is doing right, the little steps, little achievements, little “not failures,” we lose gratitude, lose the whole picture, become complacent, and get stuck in a correcting frame of mind.

For at least one ride, make a practice of noticing what DIDN’T go wrong. You might notice quite a lot that is going right!

And maybe reach out to a company that offers you a product or service and let them know what they did RIGHT. They’ll probably really appreciate it, since most of them only get complaints (must just be our nature).

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